Returns & Exchanges
At Kai Jewel, we want you to be completely enchanted by your purchase, which is why we offer a 30-day window for returns and exchanges on all unworn items. Each piece must be returned in its original packaging with the security seal intact to ensure a smooth processing experience.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Carefully place the jewelry in its original velvet box and protective shipping carton, ensuring all certificates of authenticity are included.
Affix Shipping Label
Download and print the prepaid insured shipping label provided via email and securely attach it to the outside of your package.
Receive Your Refund
Once our quality assurance team inspects the item, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing